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Trains on customer data
Training posture: unknown · the documents do not say
silence is not a no
“Where permitted by applicable laws, we obtain publicly available or third-party information to train our models and systems.”
Opt-out mechanism
* Google Analytics Opt-out.
“* Google Analytics Opt-out.”
AI features
present
“You can type or upload prompts into our AI tools.”
Model providers named
none named
Not stated in the documents we could read. An absence here is an unknown, not a no.
Retention
180 days
“9.2.2 For Customers licensing ElevenLabs’ non-enterprise Services (“Self-Serve Services”), ElevenLabs reserves the right, but has no obligation to, delete Customer Content from such Self-Serve Services after a period of inactivity of one-hundred and eighty (180) days.”
Hosting regions
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Subprocessor notice
30 days
“ElevenLabs will notify Customer at least thirty (30) days prior to appointing any new or replacement Subprocessor (“Notice Period”) by updating the Subprocessor List.”
Downstream
Who's behind ElevenLabs, as listed in its own subprocessor documents. No subprocessors identified · coverage incomplete: no subprocessor document is on file; the names below come from other documents, if any.
Model providers
- none listed
Hyperscalers
- none listed
Other subprocessors
- none listed
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'. training-adjacent sentence found but not classifiable by rules
Documents read
- privacy policy https://elevenlabs.io/privacy-policyHTTP 200 · 2026-10-21
- dpa https://elevenlabs.io/dpaHTTP 200 · 2026-10-14
Document changes
- low 2026-10-21 · privacy policy +2 / −4 lines
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+ * Alternatively, you can exercise any of these rights via our online form (or to the extent that the online form is unavailable, by emailing our Data Protection Officer at the following email address: dpo@elevenlabs.io). Using this form enables us to collect information we need to verify your identity, and manage your request more efficiently.+ Plac Marszałka Józefa Piłsudskiego 8, 00-073− * Alternatively, you can exercise any of these rights via our online form (or to the extent that the online form is unavailable, by emailing our Data Protection Officer at the following email address: dpo@elevenlabs.io). Using this form enables us to verify your identity and manage your request more efficiently.− * If using the online form, please select “[Question]”, indicate the right(s) you would like to exercise in the subject (e.g., “Withdraw my Consent”) and note the country you reside in.− * Before fulfilling your request, we may ask you to provide reasonable information to verify your identity and/or residence.− Lipska 27/22 Street, 03-908 - high 2026-10-14 · dpa +1 / −1 lines
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+ Introducing Eleven v4Meet Eleven v4, our most emotive model yet.− Introducing Eleven v4Meet Eleven v4, our most emotive model yet. With 3x credits included on Creator+ until October 12 - high 2026-10-14 · privacy policy +1 / −1 lines
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+ Introducing Eleven v4Meet Eleven v4, our most emotive model yet.− Introducing Eleven v4Meet Eleven v4, our most emotive model yet. With 3x credits included on Creator+ until October 12 - high 2026-10-10 · privacy policy +220 / −154 lines
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+ Privacy Policy+ Updated 9 October 2026+ 1. INTRODUCTION AND SCOPE+ This Privacy Policy explains how we use your personal information when you use our Services. It applies to everyone globally, but depending on where you live, there may be a few extra points for you to know.+ About this Policy and when it applies+ This Privacy Policy (“Policy”) explains how we, ElevenLabs, collect and use your personal information.It applies when:+ * you visit our websites (including https://elevenlabs.io/ or reception.ai);+ * you use any of our services through our websites, mobile apps, or APIs (which we refer to collectively as our “Services”);+ * you contact us; or+ * others give us information about you.+ This Policy also explains your rights in connection with your personal information and how to use them.+ This Policy does not cover personal information we collect when you use ElevenLabs services through one of our business customers (for example, if you use an ElevenLabs service through your employer or our technology powers voice functionality on a service offered by another company). When we do that we act as a “service provider” or ”data processor”. In those cases, the business customer's contract with us, not this Policy, governs how we use the information. If you have questions about personal information we process for one of our customers, please contact that customer directly.+ This Policy applies to all our users around the world. If you are resident in Brazil, the EEA, UK or Switzerland, India or the United States please read the extra information that applies to you.+ If you have any questions or concerns about our use of your personal information, please email dpo@elevenlabs.io+ * 1. Introduction and scope+ * 2. Personal Information We Process+ * 3. How We Use Your Personal Information and Our Legal Basis+ * 4. Data Recipients+ * 5. International Data Transfers+ * 6. Data Retention+ * 7. Cookies+ * 8. Your Rights+ * 9. Third Parties+ * 10. Children's Privacy+ * 11. Updates to this Policy+ * 12. Contact Us+ * 13. Additional Information for Specific Countries+ 2. PERSONAL INFORMATION WE PROCESS+ We collect and process different categories of personal information in connection with our Services, including information you provide to us directly, information we collect when you use our Services, and information we receive or collect from third party sources.+ (a) Personal Information You Provide to Us− Updated 20 May 2026− Portuguese translation available at: elevenlabs.io/privacy-policy-portuguese− This Privacy Policy (“Policy”) explains how Eleven Labs Inc. and our affiliates (which, as of the date above, includes Eleven Labs Ltd., Eleven Labs Poland sp. z o.o., Eleven Labs Auto India Private Limited, Eleven Labs Technology Middle East Limited, and Eleven Labs Japan Godo Kaisha) (together, “ElevenLabs”, “we”, “our”, or “us”) process Personal Data (defined below) of individuals who access or use our Websites (including reception.ai) or Services (jointly referred to as the “Services” for purposes of this Policy) or otherwise engage with ElevenLabs.− This Policy also explains your rights and choices about how we use your Personal Data, including how you may be able to access or update certain information about you. Where processing is based on consent, and to the extent permitted by law, by using the Services or otherwise engaging with ElevenLabs, you consent to the use of your Personal Data as described in this Policy.− 1. DEFINITIONS; SCOPE.− (a) Definitions. In this Policy, “Personal Data” means any information relating to an identified or identifiable individual, such as an individual's name, address, telephone number, or email address. In certain jurisdictions, this may also be referred to as “Personal Information.” Other capitalized terms not defined herein shall have the meanings ascribed to them in our terms of service, available at elevenlabs.io/terms-of-use or elevenlabs.io/terms-of-use-eu, as applicable (“Terms of Service”).− (b) Scope. This Policy applies only for instances in which ElevenLabs acts as a responsible party (i.e. data controller) under applicable laws, including where ElevenLabs provides Services to individual users. This Policy does not apply when we offer our Services and process Personal Data on behalf of enterprise/business customers. We act as a service provider/data processor for those relationships, and our use of Personal Data in connection therewith is governed by the applicable Data Processing Addendum set forth in such customer’s agreement.− 2. CATEGORIES OF PERSONAL DATA WE COLLECT.− (a) Personal Data You Provide to Us− * Account & Contact Details. When you set up an account to use our Services, we may ask you to provide your contact and other account-related details such as your name, email address, phone number, address, and your account and contact preferences.− * Services Input & Output. We process your Input (which may include text, audio, or other content) and Output and any other information you provide in connection with your use of the Services, including any Personal Information contained therein.− * Audio Recordings and Voice Data. In addition to any audio recordings of your voice that you choose to share with us, which may include Personal Data, we also collect data about your voice (“Voice Data”) in order to provide our Services to you. You may also submit additional audio recordings for ElevenLabs to verify that the voice featured in the provided audio recording is yours.− * Profile Information and User Content. When you sign up for our Services, you may indicate how you intend to use the Services (e.g., professional use). If you decide to make your voice model available to other users in the Voice Library, you can choose to include a profile description including your name, bio/description, your social media usernames and links to your social media accounts, and the characteristics of your voice. Some such profile information you provide will be viewable by other users of our Services.− * Feedback/Communications. If you contact us directly, express interest in using our Services, or otherwise provide us with feedback, we collect Personal Data including your name, email address, the contents of a message and attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect Personal Data from you, such as your name and email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services. If you respond to a survey, we will capture your responses and any other Personal Data you provide.− * Payment Details. When you register to use any of our paid Services or decide to get paid by making your voice model available to other users, our third-party payment processor, Stripe, collects and processes your payment-related information, such as your name, email, billing address, credit/debit card or banking information or other financial information. Please consult Stripe's privacy policy here. - high 2026-09-30 · dpa +1 / −1 lines
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+ Introducing Eleven v4Meet Eleven v4, our most emotive model yet. With 3x credits included on Creator+ until October 12− Introducing Eleven v4Introducing Eleven v4, our fastest and most emotive voice model - high 2026-09-30 · privacy policy +1 / −1 lines
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+ Introducing Eleven v4Meet Eleven v4, our most emotive model yet. With 3x credits included on Creator+ until October 12− Introducing Eleven v4Introducing Eleven v4, our fastest and most emotive voice model - high 2026-09-29 · dpa +1 / −0 lines
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+ Introducing Eleven v4Introducing Eleven v4, our fastest and most emotive voice model - high 2026-09-29 · privacy policy +1 / −0 lines
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+ Introducing Eleven v4Introducing Eleven v4, our fastest and most emotive voice model
Fact changes
- medium 2026-10-10 · 3 field change(s), +0/−0 subprocessors, +0 model providers
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in ElevenLabs's public documents on the date read. This is a record, not legal advice. Work for ElevenLabs? Claim this profile · Something wrong? Request a correction.