Trains on customer data
no
“Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.”
Opt-out mechanism
none described
Not stated in the documents we could read. An absence here is an unknown, not a no.
AI features
present
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns, develop new products and services using machine learning technologies and more generally to better serve our Customers and be able to provide customized content and features.”
Model providers named
none named
Not stated in the documents we could read. An absence here is an unknown, not a no.
Retention
1095 days
“Where we process any other Personal Data, we will generally retain relevant Personal Data for up to three years from the date of our last interaction with you (and in compliance with our data protection obligations).”
Hosting regions
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Subprocessor notice
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Downstream
Who's behind Freshworks, as listed in its own subprocessor documents. 0 listed.
Model providers
- none listed
Hyperscalers
- none listed
Other subprocessors
- none listed
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'.
Documents read
- privacy policy https://www.freshworks.com/privacy/HTTP 200 · 2026-09-05
- subprocessors https://trust.freshworks.com/subprocessorsHTTP 200 · 2026-09-06
Document changes
- medium 2026-09-06 · subprocessors +13 / −12 lines
show diff
+ DOCUMENTSBusiness Continuity & Disaster Recovery Plan (BC & DR)+ DOCUMENTSCybersecurity & Privacy Whitepaper+ DOCUMENTSCybersecurity and Compliance Control Mapping+ DOCUMENTSExecutive Disaster Recovery Test Report+ DOCUMENTSFreshworks Alignmemt with DORA+ DOCUMENTSFreshworks Alignment with DORA+ DOCUMENTSFreshworks Alignment With NIS2 Directive+ DOCUMENTSSoftware Development Lifecycle (SDLC)+ * Freshworks Alignment with DORA+ * Application Vulnerability Assessment and Penetration Testing (VAPT) Report+ * Business Continuity & Disaster Recovery Plan (BC & DR)+ * Data Subject Requests+ Freshmarketer− FEATURED DOCUMENTS− COMPLIANCESOC 2 Type 2− COMPLIANCETX-RAMP− * Network Architecture Document− * Trust Centre User Guide− * Data Flow Diagram (DFD)− FEDRAMP READINESS− * Contact Information− * Certification Package Overview (CPO)− * FedRAMP Marketplace− * Privacy Policy− Freshservice
Fact changes
No changes recorded yet. Changes appear here when a later reading differs from an earlier one.
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in Freshworks's public documents on the date read. This is a record, not legal advice. Work for Freshworks? Claim this profile · Something wrong? Request a correction.