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Trains on customer data
Training posture: does not train
for the product and account type the quoted document covers
“Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.”
Opt-out mechanism
none described
Not stated in the documents we could read. An absence here is an unknown, not a no.
AI features
present
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns, develop new products and services using machine learning technologies and more generally to better serve our Customers and be able to provide customized content and features.”
Model providers named
none named
Not stated in the documents we could read. An absence here is an unknown, not a no.
Retention
1095 days
“Where we process any other Personal Data, we will generally retain relevant Personal Data for up to three years from the date of our last interaction with you (and in compliance with our data protection obligations).”
Hosting regions
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Subprocessor notice
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Downstream
Who's behind Freshworks, as listed in its own subprocessor documents. none listed.
Model providers
- none listed
Hyperscalers
- none listed
Other subprocessors
- none listed
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'.
Documents read
- privacy policy https://www.freshworks.com/privacy/HTTP 200 · 2026-09-05
- subprocessors https://trust.freshworks.com/subprocessorsHTTP 200 · 2026-10-19
Document changes
- medium 2026-10-19 · subprocessors +12 / −13 lines
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+ FEATURED DOCUMENTS+ COMPLIANCESOC 2 Type 2+ COMPLIANCETX-RAMP+ * Network Architecture Document+ * Trust Centre User Guide+ * Data Flow Diagram (DFD)+ FEDRAMP READINESS+ * Contact Information+ * Certification Package Overview (CPO)+ * FedRAMP Marketplace+ * Privacy Policy+ Freshservice− DOCUMENTSBusiness Continuity & Disaster Recovery Plan (BC & DR)− DOCUMENTSCybersecurity & Privacy Whitepaper− DOCUMENTSCybersecurity and Compliance Control Mapping− DOCUMENTSExecutive Disaster Recovery Test Report− DOCUMENTSFreshworks Alignmemt with DORA− DOCUMENTSFreshworks Alignment with DORA− DOCUMENTSFreshworks Alignment With NIS2 Directive− DOCUMENTSSoftware Development Lifecycle (SDLC)− * Freshworks Alignment with DORA− * Application Vulnerability Assessment and Penetration Testing (VAPT) Report− * Business Continuity & Disaster Recovery Plan (BC & DR)− * Data Subject Requests− Freshmarketer - medium 2026-10-16 · subprocessors +13 / −12 lines
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+ DOCUMENTSBusiness Continuity & Disaster Recovery Plan (BC & DR)+ DOCUMENTSCybersecurity & Privacy Whitepaper+ DOCUMENTSCybersecurity and Compliance Control Mapping+ DOCUMENTSExecutive Disaster Recovery Test Report+ DOCUMENTSFreshworks Alignmemt with DORA+ DOCUMENTSFreshworks Alignment with DORA+ DOCUMENTSFreshworks Alignment With NIS2 Directive+ DOCUMENTSSoftware Development Lifecycle (SDLC)+ * Freshworks Alignment with DORA+ * Application Vulnerability Assessment and Penetration Testing (VAPT) Report+ * Business Continuity & Disaster Recovery Plan (BC & DR)+ * Data Subject Requests+ Freshmarketer− FEATURED DOCUMENTS− COMPLIANCESOC 2 Type 2− COMPLIANCETX-RAMP− * Network Architecture Document− * Trust Centre User Guide− * Data Flow Diagram (DFD)− FEDRAMP READINESS− * Contact Information− * Certification Package Overview (CPO)− * FedRAMP Marketplace− * Privacy Policy− Freshservice - medium 2026-10-13 · subprocessors +0 / −3 lines
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− AllPublicPrivate− Bulk download− View all documents - medium 2026-10-04 · subprocessors +13 / −13 lines
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+ FEATURED DOCUMENTS+ COMPLIANCESOC 2 Type 2+ COMPLIANCETX-RAMP+ * Audit Logging+ * Network Architecture Document+ * Trust Centre User Guide+ * Data Flow Diagram (DFD)+ FEDRAMP READINESS+ * Contact Information+ * Certification Package Overview (CPO)+ * FedRAMP Marketplace+ * Privacy Policy+ Freshservice− DOCUMENTSBusiness Continuity & Disaster Recovery Plan (BC & DR)− DOCUMENTSCybersecurity & Privacy Whitepaper− DOCUMENTSCybersecurity and Compliance Control Mapping− DOCUMENTSExecutive Disaster Recovery Test Report− DOCUMENTSFreshworks Alignmemt with DORA− DOCUMENTSFreshworks Alignment with DORA− DOCUMENTSFreshworks Alignment With NIS2 Directive− DOCUMENTSSoftware Development Lifecycle (SDLC)− * SSO Support− * Freshworks Alignment with DORA− * Application Vulnerability Assessment and Penetration Testing (VAPT) Report− * Business Continuity & Disaster Recovery Plan (BC & DR)− * Data Subject Requests - medium 2026-10-03 · subprocessors +13 / −13 lines
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+ DOCUMENTSBusiness Continuity & Disaster Recovery Plan (BC & DR)+ DOCUMENTSCybersecurity & Privacy Whitepaper+ DOCUMENTSCybersecurity and Compliance Control Mapping+ DOCUMENTSExecutive Disaster Recovery Test Report+ DOCUMENTSFreshworks Alignmemt with DORA+ DOCUMENTSFreshworks Alignment with DORA+ DOCUMENTSFreshworks Alignment With NIS2 Directive+ DOCUMENTSSoftware Development Lifecycle (SDLC)+ * SSO Support+ * Freshworks Alignment with DORA+ * Application Vulnerability Assessment and Penetration Testing (VAPT) Report+ * Business Continuity & Disaster Recovery Plan (BC & DR)+ * Data Subject Requests− FEATURED DOCUMENTS− COMPLIANCESOC 2 Type 2− COMPLIANCETX-RAMP− * Audit Logging− * Network Architecture Document− * Trust Centre User Guide− * Data Flow Diagram (DFD)− FEDRAMP READINESS− * Contact Information− * Certification Package Overview (CPO)− * FedRAMP Marketplace− * Privacy Policy− Freshservice - medium 2026-09-28 · subprocessors +13 / −13 lines
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+ FEATURED DOCUMENTS+ COMPLIANCESOC 2 Type 2+ COMPLIANCETX-RAMP+ * Audit Logging+ * Network Architecture Document+ * Trust Centre User Guide+ * Data Flow Diagram (DFD)+ FEDRAMP READINESS+ * Contact Information+ * Certification Package Overview (CPO)+ * FedRAMP Marketplace+ * Privacy Policy+ Freshservice− DOCUMENTSBusiness Continuity & Disaster Recovery Plan (BC & DR)− DOCUMENTSCybersecurity & Privacy Whitepaper− DOCUMENTSCybersecurity and Compliance Control Mapping− DOCUMENTSExecutive Disaster Recovery Test Report− DOCUMENTSFreshworks Alignmemt with DORA− DOCUMENTSFreshworks Alignment with DORA− DOCUMENTSFreshworks Alignment With NIS2 Directive− DOCUMENTSSoftware Development Lifecycle (SDLC)− * SSO Support− * Freshworks Alignment with DORA− * Application Vulnerability Assessment and Penetration Testing (VAPT) Report− * Business Continuity & Disaster Recovery Plan (BC & DR)− * Data Subject Requests - medium 2026-09-26 · subprocessors +13 / −13 lines
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+ DOCUMENTSBusiness Continuity & Disaster Recovery Plan (BC & DR)+ DOCUMENTSCybersecurity & Privacy Whitepaper+ DOCUMENTSCybersecurity and Compliance Control Mapping+ DOCUMENTSExecutive Disaster Recovery Test Report+ DOCUMENTSFreshworks Alignmemt with DORA+ DOCUMENTSFreshworks Alignment with DORA+ DOCUMENTSFreshworks Alignment With NIS2 Directive+ DOCUMENTSSoftware Development Lifecycle (SDLC)+ * SSO Support+ * Freshworks Alignment with DORA+ * Application Vulnerability Assessment and Penetration Testing (VAPT) Report+ * Business Continuity & Disaster Recovery Plan (BC & DR)+ * Data Subject Requests− FEATURED DOCUMENTS− COMPLIANCESOC 2 Type 2− COMPLIANCETX-RAMP− * Audit Logging− * Network Architecture Document− * Trust Centre User Guide− * Data Flow Diagram (DFD)− FEDRAMP READINESS− * Contact Information− * Certification Package Overview (CPO)− * FedRAMP Marketplace− * Privacy Policy− Freshservice - high 2026-09-25 · subprocessors +19 / −10 lines
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+ Where to start. If you are a CISO, begin with Compliance and Documents. If you are a security architect, begin with Data Security and Infrastructure. If you are a privacy officer, begin with Legal and Data Privacy. If you are assessing AI, begin with Legal → Subprocessors, which names our AI model providers. If you are in procurement, begin with Self-Assessments and Documents.+ DOCUMENTSApplication Vulnerability Assessment and Penetration Testing (VAPT) Report+ DOCUMENTSData Flow Diagram (DFD)+ DOCUMENTSInfrastructure Vulnerability Assessment and Penetration Testing (VAPT) Report+ DOCUMENTSNetwork Architecture Document+ COMPLIANCESOC 2 Type 2+ COMPLIANCETX-RAMP+ * Network Architecture Document+ * Trust Centre User Guide+ * Data Flow Diagram (DFD)+ * HECVAT Full+ FEDRAMP READINESS+ * Contact Information+ * Certification Package Overview (CPO)+ * FedRAMP Marketplace+ APP SECURITY+ * Privacy Policy+ Freshservice+ * Secure Development Training− Where to start. If you are a CISO, begin with Compliance and Resilience. If you are a security architect, begin with Security Architecture and Data Residency. If you are a privacy officer, begin with Privacy Programme and Sub-processors. If you are assessing AI, begin with the AI section. If you are in procurement, begin with Legal.− * PCI DSS v4.0.0− COMPLIANCECyber Essentials− COMPLIANCECyber Essentials Plus− COMPLIANCEISO/IEC 27001:2022− * Freshworks Alignment with DORA− * Cybersecurity & Privacy Whitepaper− * Business Continuity & Disaster Recovery Plan (BC & DR)− APPLICATION SECURITY− * Data Subject Requests - medium 2026-09-24 · subprocessors +8 / −17 lines
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+ * PCI DSS v4.0.0+ FEATURED DOCUMENTS+ COMPLIANCECyber Essentials+ COMPLIANCECyber Essentials Plus+ COMPLIANCEISO/IEC 27001:2022+ * Cybersecurity & Privacy Whitepaper+ APPLICATION SECURITY+ * Audit Logging− DOCUMENTSApplication Vulnerability Assessment and Penetration Testing (VAPT) Report− DOCUMENTSBusiness Continuity & Disaster Recovery Plan (BC & DR)− DOCUMENTSCybersecurity & Privacy Whitepaper− DOCUMENTSCybersecurity and Compliance Control Mapping− DOCUMENTSData Flow Diagram (DFD)− DOCUMENTSExecutive Disaster Recovery Test Report− DOCUMENTSFreshworks Alignmemt with DORA− DOCUMENTSFreshworks Alignment with DORA− DOCUMENTSFreshworks Alignment With NIS2 Directive− DOCUMENTSInfrastructure Vulnerability Assessment and Penetration Testing (VAPT) Report− DOCUMENTSNetwork Architecture Document− DOCUMENTSSoftware Development Lifecycle (SDLC)− * SSO Support− * Application Vulnerability Assessment and Penetration Testing (VAPT) Report− * HECVAT Full - medium 2026-09-22 · subprocessors +1 / −2 lines
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+ * SSO Support− * Audit Logging− Freshmarketer
Fact changes
- low 2026-09-25 · 0 field change(s), +0/−1 subprocessors, +0 model providers
- medium 2026-09-24 · 0 field change(s), +1/−0 subprocessors, +0 model providers
- low 2026-09-13 · 0 field change(s), +0/−1 subprocessors, +0 model providers
- medium 2026-09-10 · 0 field change(s), +1/−0 subprocessors, +0 model providers
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in Freshworks's public documents on the date read. This is a record, not legal advice. Work for Freshworks? Claim this profile · Something wrong? Request a correction.