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Trains on customer data
Training posture: unknown · the documents do not say
silence is not a no
Not stated in the documents we could read. An absence here is an unknown, not a no.
Opt-out mechanism
You may opt-out of our marketing communications as described in the Opt-out of marketing section below.
“You may opt-out of our marketing communications as described in the Opt-out of marketing section below.”
AI features
present
“We may share all categories of personal data with third parties that provide services on our behalf or help us operate the Service or our business (such as hosting, information technology and software, customer support, email and telephone communications, call recording, marketing, advertising, payment processing, user authentication, market/survey research, data brokerage, generative artificial intelligence, and analytics).”
Model providers named
none named
Not stated in the documents we could read. An absence here is an unknown, not a no.
Retention
30 days
“Customers can ask Front to delete their Customer Data as described in the Data Processing Addendum and such requests generally will be processed within 30 days.”
Hosting regions
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Subprocessor notice
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Downstream
Who's behind Front, as listed in its own subprocessor documents. 1 subprocessor.
Model providers
- none listed
Hyperscalers
- Amazon Web Servicesunstated
Other subprocessors
- none listed
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'. no training clause matched
Documents read
- privacy policy https://front.com/privacy-policyHTTP 200 · 2026-10-13
- dpa https://front.com/legal/data-processing-addendumHTTP 200 · 2026-10-13
Document changes
- low 2026-10-13 · dpa +0 / −2 lines
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− * Request a demo− * Try for free - low 2026-10-13 · privacy policy +0 / −2 lines
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− * Request a demo− * Try for free - low 2026-10-11 · dpa +1 / −1 lines
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+ “CCPA” means the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (the “CPRA”), and any binding regulations promulgated thereunder, in each case, as amended from time to time.− “CCPA” means the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (the “CPRA��), and any binding regulations promulgated thereunder, in each case, as amended from time to time. - high 2026-10-07 · dpa +10 / −10 lines
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+ Introducing: a new way for customer teams and AI agents to work together. Read it now →+ See Front in Action+ Platform Overview+ Recent Product Updates+ Make sure your AI agents measure up+ External Agents+ Let any AI agent join the team+ Knowledge Base+ Four sessions on running agents in customer ops, without losing control+ “CCPA” means the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (the “CPRA��), and any binding regulations promulgated thereunder, in each case, as amended from time to time.− Just published: Harvard Business Review Analytic Services research on AI in B2B. Read it now →− Front Overview− Product Tour− Front AI Overview− AI for the hard stuff− QA minus the blind spots− CSAT without the lies− Knowledge base− Webinar: The four ways customer ops breaks under it− “CCPA” means the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (the “CPRA”), and any binding regulations promulgated thereunder, in each case, as amended from time to time. - high 2026-10-07 · privacy policy +9 / −9 lines
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+ Introducing: a new way for customer teams and AI agents to work together. Read it now →+ See Front in Action+ Platform Overview+ Recent Product Updates+ Make sure your AI agents measure up+ External Agents+ Let any AI agent join the team+ Knowledge Base+ Four sessions on running agents in customer ops, without losing control− Just published: Harvard Business Review Analytic Services research on AI in B2B. Read it now →− Front Overview− Product Tour− Front AI Overview− AI for the hard stuff− QA minus the blind spots− CSAT without the lies− Knowledge base− Webinar: The four ways customer ops breaks under it - low 2026-10-02 · dpa +1 / −1 lines
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+ “CCPA” means the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (the “CPRA”), and any binding regulations promulgated thereunder, in each case, as amended from time to time.− “CCPA” means the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (the “CPRA��), and any binding regulations promulgated thereunder, in each case, as amended from time to time. - low 2026-10-01 · dpa +1 / −1 lines
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+ “CCPA” means the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (the “CPRA��), and any binding regulations promulgated thereunder, in each case, as amended from time to time.− “CCPA” means the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (the “CPRA”), and any binding regulations promulgated thereunder, in each case, as amended from time to time. - high 2026-09-24 · dpa +1 / −1 lines
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+ Just published: Harvard Business Review Analytic Services research on AI in B2B. Read it now →− Bring your agents from Claude, OpenAI, Sierra, and more into Front. Join the waitlist. - high 2026-09-24 · privacy policy +1 / −1 lines
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+ Just published: Harvard Business Review Analytic Services research on AI in B2B. Read it now →− Bring your agents from Claude, OpenAI, Sierra, and more into Front. Join the waitlist.
Fact changes
- low 2026-09-24 · 0 field change(s), +0/−1 subprocessors, +0 model providers
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in Front's public documents on the date read. This is a record, not legal advice. Work for Front? Claim this profile · Something wrong? Request a correction.