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Trains on customer data
Training posture: conditional · trains unless you opt out
depends on product, account and settings
“You may have the right to object to our processing of personal information, including to object to (i.e., opt out of) your information being used to train our models, by contacting us at [email protected] You can also object to marketing at any time by using the unsubscribe/opt-out function displayed in our communications to you.”
Opt-out mechanism
You may request to opt-out of this training and enhancement by contacting us at [email protected].
“You may request to opt-out of this training and enhancement by contacting us at [email protected].”
AI features
present
“Further, if you distribute your User Output to others, to the extent required by applicable law, you must proactively disclose that such User Output was created using artificial intelligence technologies so as not to mislead others of its origin.”
Model providers named
none named
Not stated in the documents we could read. An absence here is an unknown, not a no.
Retention
60 days
“After you delete the information or the account, it is kept in the backups for the purpose of disaster recovery for 60 days and then automatically and permanently erased.”
Hosting regions
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Subprocessor notice
10 days
“Prior to engaging any new Subprocessors that Process Customer Personal Data, Company will notify Customer via email and allow Customer 10 days to object.”
Downstream
Who's behind HeyGen, as listed in its own subprocessor documents. none listed.
Model providers
- none listed
Hyperscalers
- none listed
Other subprocessors
- none listed
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'.
Documents read
- privacy policy https://www.heygen.com/privacyHTTP 200 · 2026-10-21
- subprocessors https://security.heygen.com/#subprocessorsHTTP 200 · 2026-10-22
- dpa https://www.heygen.com/data-processing-addendumHTTP 200 · 2026-10-21
- terms https://www.heygen.com/termsHTTP 200 · 2026-10-21
- ai policy https://www.heygen.com/moderation-policyHTTP 200 · 2026-10-21
Document changes
- low 2026-10-21 · ai policy +1 / −0 lines
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+ Skip to main content - low 2026-10-21 · terms +1 / −0 lines
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+ Skip to main content - low 2026-10-21 · dpa +1 / −0 lines
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+ Skip to main content - low 2026-10-21 · privacy policy +1 / −0 lines
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+ Skip to main content - low 2026-10-16 · terms +2 / −1 lines
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+ LAST UPDATED: OCTOBER 15, 2026+ YouTube. Certain features of the Services use YouTube API Services. By using those features, you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms). Our handling of the information we access through YouTube API Services is described in our Privacy Policy, and Google's handling of your information is described in the Google Privacy Policy (https://policies.google.com/privacy).− LAST UPDATED: JULY 23, 2026 - high 2026-10-16 · privacy policy +7 / −1 lines
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+ LAST UPDATED: OCTOBER 15, 2026+ YOUTUBE API SERVICES+ Some features of the Services, such as publishing a video you created with HeyGen to your YouTube channel, use YouTube API Services. By using these features, you also agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms), and Google's use of your information is governed by the Google Privacy Policy (https://policies.google.com/privacy).+ What we access. When you connect a YouTube channel, you sign in with Google and choose what to allow. With your permission we access: your YouTube channel's ID, name and profile image, so we can show you which channel you are connected to; the list of videos on your channel, when you choose to browse them in HeyGen; and the ability to upload videos and set thumbnails on your channel, only when you ask us to publish. After you publish a video through HeyGen, we may also read that video's public statistics (views, likes and comments) to show them to you in HeyGen.+ What we store. We store the access credentials Google issues to us for your channel, encrypted, and a record of each video you publish through HeyGen (the YouTube video ID and link, the title, description and settings you chose, and the publishing status). If we store statistics for your videos, we refresh or delete them at least every 30 days.+ How we use and share it. We use this information only to provide the YouTube features you request: to publish your videos, to show you their status and performance, and to troubleshoot problems. We send your video and the details you enter to YouTube when you publish. We do not sell YouTube data or share it with third parties, other than the service providers that host and operate the Services on our behalf.+ How to revoke access and delete your data. You can disconnect your YouTube channel at any time in your HeyGen settings. When you do, we revoke our access and delete your stored credentials immediately, and we remove the YouTube video IDs and links from your publishing records. You can also revoke HeyGen's access at any time through Google's security settings page at https://security.google.com/settings/security/permissions; after that, HeyGen can no longer access your YouTube account. To ask questions or make a complaint about how we handle your YouTube data, contact us as described in "Contacting Us" below.− LAST UPDATED: 11TH OF AUGUST 2026
Fact changes
No changes recorded yet. Changes appear here when a later reading differs from an earlier one.
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in HeyGen's public documents on the date read. This is a record, not legal advice. Work for HeyGen? Claim this profile · Something wrong? Request a correction.