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Trains on customer data
Training posture: trains on customer data
for the product and account type the quoted document covers; other products or settings may differ
“To provide customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services, including for development, training, or fine-tuning of machine learning and artificial intelligence models.”
Opt-out mechanism
* Where applicable under local law, you may have certain rights or choices with respect to your personal information, including to request information about our processing of information, to request a copy of your information, to object to our use of information, to request the deletion or restricti
“* Where applicable under local law, you may have certain rights or choices with respect to your personal information, including to request information about our processing of information, to request a copy of your information, to object to our use of information, to request the deletion or restriction of information, to request a disclosure of information in a portable format, or to opt out of certain disclosures of personal information and targeted advertising.”
AI features
present
“We may use artificial intelligence in responding to your pricing, billing or licensing-related requests.”
Model providers named
none named
Not stated in the documents we could read. An absence here is an unknown, not a no.
Retention
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Hosting regions
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Subprocessor notice
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Downstream
Who's behind Loom, as listed in its own subprocessor documents. 2 subprocessors.
Model providers
- none listed
Hyperscalers
- Amazon Web Servicesunstated
Other subprocessors
- Atlassianunstated
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'.
Documents read
- privacy policy https://www.loom.com/privacy-policyHTTP 200 · 2026-10-22
- dpa https://www.loom.com/dpaHTTP 200 · 2026-09-06
Document changes
- low 2026-10-22 · privacy policy +42 / −65 lines
show diff
+ To provide the Services and personalize your experience;+ To develop and improve the Services, including machine learning and artificial intelligence model training;+ To communicate with you about the Services;+ To conduct marketing and promotional activities;+ To provide customer support;+ Verify your account credentials as needed to log you into the Services and help safeguard your account’s security;+ Protect our rights, privacy, safety, or property, and/or that of our affiliated companies, you, or other parties, including to enforce this privacy policy and any other agreements or policies;+ Detect and prevent fraud, illegal activity, or violations of the terms of our agreements and our Service policies, and to maintain the security of our IT systems, architecture, assets, customers, and networks; and+ Aggregate or de-identify data.+ To develop and improve the Services;+ Communicate with you about changes to our terms, conditions, or policies; or to respond to your inquiries, comments, feedback, or questions;+ Process payments;+ Detect and prevent fraud, illegal activity, or violations of Service policies, and to maintain the security of our IT systems, architecture, assets, customers, and networks; and+ Protect our rights, privacy, safety, or property, and/or that of our affiliated companies, you, or other parties, including to enforce this privacy policy and any other agreements or policies.+ Publish testimonials or featured customer stories; and+ To conduct marketing and promotional activities (where you have provided consent to receive such marketing or promotions).+ To maintain Service safety and security;+ Detect and prevent fraud, illegal activity, or violations of the terms of our agreements and our Service policies;+ Authenticate account credentials, as necessary to log you into the Services and help protect the security of your account; and+ Comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliated companies, you, or other parties, including to enforce this privacy policy and any other agreements or policies.+ EU Representative: Atlassian B.V. c/o Atlassian US, Inc. 350 Bush Street, Floor 13 San Francisco, CA 94104 E-Mail: eudatarep@atlassian.com+ UK Representative: Atlassian (UK) Operations Limited c/o Herbert Smith Freehills LLP Exchange House Primrose Street London EC2A 2EG United Kingdom E-Mail: ukrepresentative@atlassian.com+ Operate, maintain, and improve the Services+ Verify your account credential as needed to log you into the Services and help safeguard your account’s security+ Service access controls+ Process payments+ Develop and improve our Services+ Conduct marketing and promotional activities+ For safety and security+ Customer support− View this page in your language?− All languages− Choose your language− * Nederlands− * Legal information− * Privacy Policy− Privacy Policy− * To provide the Services and personalize your experience;− * To develop and improve the Services, including machine learning and artificial intelligence model training;− * To communicate with you about the Services;− * To conduct marketing and promotional activities;− * To provide customer support;− * Verify your account credentials as needed to log you into the Services and help safeguard your account’s security;− * Protect our rights, privacy, safety, or property, and/or that of our affiliated companies, you, or other parties, including to enforce this privacy policy and any other agreements or policies;− * Detect and prevent fraud, illegal activity, or violations of the terms of our agreements and our Service policies, and to maintain the security of our IT systems, architecture, assets, customers, and networks; and
Fact changes
- medium 2026-09-05 · 0 field change(s), +2/−0 subprocessors, +0 model providers
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in Loom's public documents on the date read. This is a record, not legal advice. Work for Loom? Claim this profile · Something wrong? Request a correction.