Trains on customer data
yes
“To provide customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services, including for development, training, or fine-tuning of machine learning and artificial intelligence models.”
Opt-out mechanism
* Where applicable under local law, you may have certain rights or choices with respect to your personal information, including to request information about our processing of information, to request a copy of your information, to object to our use of information, to request the deletion or restricti
“* Where applicable under local law, you may have certain rights or choices with respect to your personal information, including to request information about our processing of information, to request a copy of your information, to object to our use of information, to request the deletion or restriction of information, to request a disclosure of information in a portable format, or to opt out of certain disclosures of personal information and targeted advertising.”
AI features
present
“We may use artificial intelligence in responding to your pricing, billing or licensing-related requests.”
Model providers named
none named
Not stated in the documents we could read. An absence here is an unknown, not a no.
Retention
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Hosting regions
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Subprocessor notice
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Downstream
Who's behind Loom, as listed in its own subprocessor documents. 2 listed.
Model providers
- none listed
Hyperscalers
- Amazon Web Servicesunstated
Other subprocessors
- Atlassianunstated
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'.
Documents read
- privacy policy https://www.loom.com/privacy-policyHTTP 200 · 2026-09-06
- dpa https://www.loom.com/dpaHTTP 200 · 2026-09-06
Document changes
No document changes yet. These appear when a later reading of a page differs from the previous one; no model involved.
Fact changes
- medium 2026-09-05 · 0 field change(s), +2/−0 subprocessors, +0 model providers
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in Loom's public documents on the date read. This is a record, not legal advice. Work for Loom? Claim this profile · Something wrong? Request a correction.