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Trains on customer data
Training posture: unknown · the documents do not say
silence is not a no
Not stated in the documents we could read. An absence here is an unknown, not a no.
Opt-out mechanism
If you want to delete, remove or refuse cookies, this could affect certain features or functionality of our Site and could remove cookies used to opt-out of tracking for the Services.
“If you want to delete, remove or refuse cookies, this could affect certain features or functionality of our Site and could remove cookies used to opt-out of tracking for the Services.”
AI features
none stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Model providers named
Anthropic, Google (Gemini / Vertex AI)
“SubprocessorPurpose of Processing & Data ProcessedLocationAnthropic, Inc.Anthropic provides generalized artificial intelligence services to Mixpanel. Anthropic processes Personal Information on behalf of Mixpanel to the extent necessary to provide these services, but such data is not used by Anthropic to train its models.”
Retention
90 days
“Data will be deleted upon customer request for deletion, or within 90 days of Customer’s termination or expiration of the Agreement.Transfer of Personal Information”
Hosting regions
European Union
“Mixpanel primarily uses data centers in the United States and European Union.”
Subprocessor notice
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Downstream
Who's behind Mixpanel, as listed in its own subprocessor documents. 9 subprocessors.
Model providers
- Anthropicunstated
- Google (Gemini / Vertex AI)unstated
Hyperscalers
- none listed
Other subprocessors
- Amplitudeunstated
- FullStoryunstated
- Google Analyticsunstated
- Heapunstated
- Pendounstated
- Sprigunstated
- Statsigunstated
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'. no training clause matched
Documents read
- privacy policy https://mixpanel.com/legal/privacy-policy/HTTP 200 · 2026-10-13
- subprocessors https://mixpanel.com/legal/subprocessor-listHTTP 200 · 2026-10-22
- dpa https://mixpanel.com/legal/dpaHTTP 200 · 2026-10-13
Document changes
- high 2026-10-22 · subprocessors +26 / −33 lines
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+ October 21, 2026+ This Subprocessor List is effective as of October 21, 2026.+ Mixpanel’s Subprocessor List provides information for our Customers and their users into our process for evaluating and retaining Subprocessors, which process customer Personal Information as part of our services. Mixpanel uses these Subprocessors in connection with providing the Application Services as defined in the agreement in place between Customer and Mixpanel covering Customer’s use of the Application Services (“Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement and the accompanying Data Processing Addendum (“DPA”), or the services agreement entered into by the parties.+ Mixpanel uses commercially reasonable efforts to evaluate the Subprocessors that we use to process Personal Information as part of the Application Services.+ Each Subprocessor is required to execute a data processing agreement or equivalent with Mixpanel, that satisfies legal and contractual standards around data privacy and security, which includes:+ * Requiring our Subprocessors meet or exceed Mixpanel’s own standards for data security, including “technical and organizational measures”, “reasonable and appropriate administrative, technical, and physical safeguards” or other appropriate measures based on applicable data privacy and security laws and regulations,+ * Demonstrating the Subprocessor’s adherence to contractual guarantees through the provision of documentation to Mixpanel, such as third-party audits, certifications, or first-party inspections of the Subprocessor’s security architecture,+ * Restricting the purpose of processing of Personal Information to what is required to provide the Application Services, and written instructions received from Mixpanel’s customers,+ * Notifying Mixpanel of data breaches within a timely manner, as required by applicable law,+ * Notifying Mixpanel in the event that the Subprocessor can no longer meet its obligations under applicable data privacy law, and+ * Notifying Mixpanel of new processors of Personal Information, which our Subprocessors use to operate their business.+ Mixpanel provides the following functionality and services using Subprocessors in the jurisdictions as set forth below. Subprocessors used to provide the Application Services will depend on the hosting selections made by the customer. Customers that choose to host their data in the EU or India may do so by following Mixpanel’s documentation on EU Data Residency or India Data Residency. Customers that do not select a location for data residency are assigned to Mixpanel’s US-based Subprocessors by default. Mixpanel operates subsidiaries outside the USA, which provide services to Customers based on their location. These subsidiaries are listed below. This document applies to the Application Services offered by Mixpanel in our Agreement. For additional information about our products and features, please see our product plan page here.+ THIRD-PARTY SUBPROCESSORS+ SubprocessorPurpose of Processing & Data ProcessedLocationAnthropic, Inc.Anthropic provides generalized artificial intelligence services to Mixpanel. Anthropic processes Personal Information on behalf of Mixpanel to the extent necessary to provide these services, but such data is not used by Anthropic to train its models.+ Mixpanel AI features may be disabled based on customer selections.USABraintrust Data, Inc.Braintrust provides services that support artificial intelligence features in our Application Services. Braintrust is used for monitoring and analyzing AI interactions and system behavior, to debug and improve the quality, reliability, and safety of our responses. Braintrust processes Personal Information on behalf of Mixpanel to the extent necessary to provide these services, but it is not used to train any artificial intelligence models.+ Mixpanel’s AI-supported features may be disabled based on Customer selections.USAGoogle LLCGoogle Cloud Platform (“GCP”) provides infrastructure and storage of Customer Content, Personal Information, and hosts Mixpanel’s Analytics platform. We also use GCP for crash reporting, DNS, backup storage, disaster recovery, and other infrastructure that supports the Application Services.+ Data hosting location is based on Customer selections.USA+ EU (Netherlands+ IndiaGoogle LLCGoogle Vertex AI provides generalized artificial intelligence services to Mixpanel. Google Vertex AI processes Personal Information on behalf of Mixpanel to the extent necessary to provide these services, but it is not used to train Google’s models.+ Mixpanel AI features may be disabled based on Customer selections.USAHubSpot, Inc.HubSpot provides customer relationship management services.USAOpenAI L.L.C.OpenAI provides generalized artificial intelligence services to Mixpanel that support artificial intelligence features in our Application Services. OpenAI processes Personal Information on behalf of Mixpanel to the extent necessary to provide these services, but it is not used to train OpenAI’s models.+ Mixpanel’s AI-supported features may be disabled based on Customer selections.USAPylon Labs, Inc.Pylon provides Mixpanel with a customer account administration and support platform. Pylon receives limited access to customer names, emails, and basic customer support information about servicing customer accounts.USASnowflake Inc.Snowflake may provide storage, where customers elect to use Mixpanel’s warehouse connectors or ETL tools. (for customers using specific features in connection with their own instance of Snowflake only)Location of Customer’s Snowflake instance, as indicated by CustomerStatisfy, Inc.Statisfy provides customer success management software.USATurbopuffer, Inc.Turbopuffer provides a serverless vector database used in connection with artificial intelligence features in our Application Services.+ Mixpanel’s AI-supported features may be disabled based on Customer selections.+ Data hosting location is based on customer selections.USA+ MIXPANEL SUBSIDIARY SUBPROCESSORS+ Mixpanel engages with the following subsidiaries as Subprocessors to provide the Application Service and other services purchased by Customer depending on the Customer’s location and data storage configurations.+ SubprocessorPurpose of Processing & Data ProcessedLocationMixpanel International, Inc.Mixpanel International, Inc. and its affiliated companies are wholly owned subsidiaries of Mixpanel, Inc., which provides access to Mixpanel’s services and additional processing activities to our customers around the world.USAMixpanel UK LimitedTechnical support, customer support, service maintenance and security.United KingdomMixpanel APAC Pte. Ltd. (Singapore)Technical support, customer support, service maintenance and security.SingaporeMixpanel, S.L. (Spain)Technical support, customer support, service maintenance and security.SpainMixpanel Israel Limited Ltd.Technical support, customer support, service maintenance and security.IsraelMixpanel India Service Pvt. Ltd.Technical support, customer support, service maintenance and security.IndiaMixpanel, S.L., France BranchTechnical support, customer support, service maintenance and security.France− April 24, 2026− This Subprocessor List was published on April 24, 2026, and is effective as of May 24, 2026.− Mixpanel’s Subprocessor List provides increased transparency for our customers and their users into our process for evaluating and retaining Subprocessors, which process customer Personal Information as part of our services. Mixpanel uses these Subprocessors in connection with providing the Application Services as defined in the agreement in place between Customer and Mixpanel covering Customer’s use of the Application Services ("Agreement"). Defined terms used herein shall have the same meaning as defined in the Agreement and the accompanying Data Processing Addendum (“DPA”), or the services agreement entered into by the parties.− Mixpanel uses commercially reasonable efforts to evaluate the Subprocessors that we use to process Personal Information as part of the Application Service.− Each Subprocessor is required to execute a data processing agreement or equivalent with Mixpanel, that satisfies legal and contractual standards around data privacy and security. This includes the following terms:− * Require our Subprocessors meet or exceed Mixpanel’s own standards for data security, including “technical and organizational measures”, “reasonable and appropriate administrative, technical, and physical safeguards” or other appropriate measures based on applicable data privacy and security laws and regulations,− * Demonstrate the Subprocessor’s adherence to contractual guarantees through the provision of documentation to Mixpanel, such as third-party audits, certifications, or first-party inspections of the Subprocessor’s security architecture,− * Restrict the purpose of processing of Personal Information to what is required to provide the Application Services, and written instructions received from Mixpanel’s customers,− * Notify Mixpanel of data breaches within a timely manner, as required by applicable law,− * Notify Mixpanel in the event that the Subprocessor can no longer meet its obligations under applicable data privacy law, and− * Notify Mixpanel of new processors of Personal Information, which our Subprocessors use to operate their business.− Mixpanel provides the following functionality and services using Subprocessors in the jurisdictions as set forth below. Subprocessors used to provide the Application Service will depend on the hosting selections made by the customer. Customers that choose to host their data in the EU or India may do so by following Mixpanel’s documentation on EU Data Residency or India Data Residency. This document applies to the Application Services offered by Mixpanel in our Agreement. For additional information about our products and features, please see our product plan page here.− US SUBPROCESSOR LIST− Customers that do not select a location for data residency are assigned to Mixpanel’s US-based Subprocessors by default. These include the following services and processing activities.− SubprocessorPurpose of Processing & Data ProcessedLocationAmazon Web Services, Inc.Amazon Web Services provides supplemental storage and backup storage for Mixpanel's Analytics platform, as well as disaster recovery storage that support our business continuity efforts.USAAnthropic, Inc.Anthropic provides generalized artificial intelligence services to Mixpanel. Anthropic processes Personal Information on behalf of Mixpanel to the extent necessary to provide these services, but such data is not used by Anthropic to train its models, and is never stored by Anthropic. - medium 2026-10-13 · dpa +0 / −11 lines
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− Unlock the Manifesto− Read Article− Privacy Statement− Marketing Privacy Notice− EU and India Data Residency− Apple App Dev Privacy Guidance− Transparency Report− Mixpanel AI - Trust, Safety, and Compliance− Security Overview− Security Questionnaire− Security Awareness - medium 2026-10-13 · subprocessors +0 / −11 lines
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− Unlock the Manifesto− Read Article− Privacy Statement− Marketing Privacy Notice− EU and India Data Residency− Apple App Dev Privacy Guidance− Transparency Report− Mixpanel AI - Trust, Safety, and Compliance− Security Overview− Security Questionnaire− Security Awareness - low 2026-10-13 · privacy policy +0 / −10 lines
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− Unlock the Manifesto− Read Article− Terms of Use− Supplemental Terms− Partner Program Agreement− Supply Chain Transparency Statement− Get in touch with legal− Security Overview− Security Questionnaire− Security Awareness - low 2026-10-02 · dpa +2 / −0 lines
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+ Agent Intelligence+ Measure & improve your agents - medium 2026-10-02 · subprocessors +2 / −0 lines
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+ Agent Intelligence+ Measure & improve your agents - low 2026-10-02 · privacy policy +2 / −0 lines
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+ Agent Intelligence+ Measure & improve your agents - high 2026-09-09 · subprocessors +1 / −1 lines
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+ SubprocessorPurposeLocationAnthropic, Inc.Anthropic provides generalized artificial intelligence services to Mixpanel. Anthropic processes Personal Information on behalf of Mixpanel to the extent necessary to provide these services, but such data is not used by Anthropic to train its models, and is never stored by Anthropic.− SubprocessorPurposeLocationAtlassian Pty, Ltd.Atlassian provides products for bug tracking and remediation.USABraintrust Data, Inc.Braintrust provides services that support artificial intelligence features in our Application Services. Braintrust is used for monitoring and analyzing AI interactions and system behavior, to debug and improve the quality, reliability, and safety of our responses. Braintrust processes Personal Information on behalf of Mixpanel to the extent necessary to provide these services, but it is not used to train any artificial intelligence models.
Fact changes
- high 2026-10-22 · 0 field change(s), +1/−4 subprocessors, +1 model providers
- high 2026-09-09 · 0 field change(s), +1/−0 subprocessors, +1 model providers
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in Mixpanel's public documents on the date read. This is a record, not legal advice. Work for Mixpanel? Claim this profile · Something wrong? Request a correction.