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Trains on customer data
Training posture: unknown · the documents do not say
silence is not a no
Not stated in the documents we could read. An absence here is an unknown, not a no.
Opt-out mechanism
US residents may also opt out of cookies that may involve the “sale” or “sharing” of personal information by:
“US residents may also opt out of cookies that may involve the “sale” or “sharing” of personal information by:”
AI features
present
“We collect such information automatically through their usage of the Services, including through User’s utilization of artificial intelligence capabilities on the Platform (Legitimate Interests);”
Model providers named
OpenAI, Anthropic
“OpenAI, L.L.C. AI Work Platform AI functionalities”
Retention
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Hosting regions
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Subprocessor notice
7 days
“Such objection must be submitted promptly by notifying Processor in writing to [email protected] within seven (7) days following publication of a new Sub-processor Notice, in which Customer shall detail the reasons for the objection to using such new Sub-processor.”
Downstream
Who's behind monday.com, as listed in its own subprocessor documents. 14 subprocessors.
Model providers
- Anthropicunstated
- OpenAIunstated
Hyperscalers
- Amazon Web Servicesunstated
- Google Cloudunstated
- Microsoft Azureunstated
Other subprocessors
- Cloudflareunstated
- Cloudinaryunstated
- Datadogunstated
- dbt Labsunstated
- Mailgununstated
- SendGridunstated
- Sentryunstated
- SnowflakeNetherlands
- Twiliounstated
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'. no training clause matched
Documents read
- privacy policy https://monday.com/l/privacy/privacy-policy/HTTP 200 · 2026-10-13
- subprocessors https://monday.com/l/privacy/subprocessors/HTTP 200 · 2026-10-13
- dpa https://monday.com/terms/dpaHTTP 200 · 2026-10-13
Document changes
- low 2026-10-13 · dpa +6 / −11 lines
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+ * * Terms of Service+ * * Sub-Processors, Subsidiaries & Support+ * * Certified Expert Catalog+ * * Marketplace Terms of Service+ * * monday.com Australia Gender Pay Statement 2024-2025+ * * monday.com Event Terms and Conditions− * TERMS & POLICIES− * Terms of Service− * Sub-Processors, Subsidiaries & Support− * PRODUCTS & SERVICES− * Certified Expert Catalog− * MARKETPLACE & DEVELOPERS− * Marketplace Terms of Service− * COMPLIANCE & ETHICS− * monday.com Australia Gender Pay Statement 2024-2025− * MISCELLANEOUS− * monday.com Event Terms and Conditions - medium 2026-10-13 · subprocessors +6 / −11 lines
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+ * * Terms of Service+ * * Sub-Processors, Subsidiaries & Support+ * * Certified Expert Catalog+ * * Marketplace Terms of Service+ * * monday.com Australia Gender Pay Statement 2024-2025+ * * monday.com Event Terms and Conditions− * TERMS & POLICIES− * Terms of Service− * Sub-Processors, Subsidiaries & Support− * PRODUCTS & SERVICES− * Certified Expert Catalog− * MARKETPLACE & DEVELOPERS− * Marketplace Terms of Service− * COMPLIANCE & ETHICS− * monday.com Australia Gender Pay Statement 2024-2025− * MISCELLANEOUS− * monday.com Event Terms and Conditions - low 2026-10-13 · privacy policy +6 / −11 lines
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+ * * Terms of Service+ * * Sub-Processors, Subsidiaries & Support+ * * Certified Expert Catalog+ * * Marketplace Terms of Service+ * * monday.com Australia Gender Pay Statement 2024-2025+ * * monday.com Event Terms and Conditions− * TERMS & POLICIES− * Terms of Service− * Sub-Processors, Subsidiaries & Support− * PRODUCTS & SERVICES− * Certified Expert Catalog− * MARKETPLACE & DEVELOPERS− * Marketplace Terms of Service− * COMPLIANCE & ETHICS− * monday.com Australia Gender Pay Statement 2024-2025− * MISCELLANEOUS− * monday.com Event Terms and Conditions - high 2026-10-02 · privacy policy +15 / −10 lines
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+ Last Updated: October 01, 2026+ * Communications with our Customers, Users, Prospects and Technology Partners: Personal data contained in any forms and inquiries that you may submit to us, including support requests, interactions through social media channels and instant messaging apps, registrations to events that we host, organize or sponsor, and participation in our online and offline communities and activities); surveys, feedback and testimonials received; expressed, presumed or identified needs, preferences, attributes and insights relevant to our potential or existing engagement; and sensory information including phone call and video conference recordings (e.g., with our customer experience or product consultants), as well as written correspondences, screen recordings, screenshots, documentation and related information that may be automatically recorded, tracked, transcribed and analyzed, including through artificial intelligence (“AI”)-powered virtual agents and AI-assisted technologies where applicable, as permitted by applicable law and for purposes including analytics, quality control and improvements, training, and record-keeping purposes.+ If you reside or are using the Services in a territory governed by privacy laws under which “consent” is the only or most appropriate legal basis for processing personal data as described in this Privacy Policy (either in general, based on the types of personal data you expect or elect to process or have processed by us or via the Services, or due to the nature of such processing) (“Consent”), your acceptance of our Terms and of this Privacy Policy will be deemed as your consent to the processing of your personal data for all purposes detailed in this Privacy Policy, unless applicable law requires a different form of consent. If you wish to revoke such consent, please contact us at [email protected].Specifically, we use personal data for the following purposes (and in reliance on the legal bases for processing noted next to them, as appropriate):+ * To gain a better understanding of how Users, Prospects and Technology Partners evaluate, use, and interact with our Services, to utilize such information to continuously improve our Services, the overall performance, user-experience and value generated therefrom. We collect such information automatically through their usage of the Services, including through User’s utilization of artificial intelligence capabilities on the Platform (Legitimate Interests);+ * To contact our Customers, Users, Prospects and Technology Partners with general or personalized Services-related messages and calls, as well as promotional messages and calls that may be of specific interest to them (Performance of Contract; Legitimate Interests; Consent)To support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud, error or any illegal or prohibited activity (Performance of Contract; Legitimate Interests; Legal Obligation);+ Our use of AI: We may use AI-assisted technologies to support and assist our teams in carrying out the processing activities described above, such as analyzing how our Services are used, generating insights, summaries and recommendations, providing support, operating virtual agents and assistants that interact with Prospects, Users and Technology Partners, and recording, transcribing, summarizing and analyzing calls, meetings and communications. Where we use AI, we do so as permitted by applicable law, in accordance with this Privacy Policy, and to support the purposes described herein.+ Service Providers: We engage selected third-party companies and individuals as “Service Providers”, to perform services on our behalf or complementary to our own. These include providers of Third Party Services (as defined in the Terms), such as: hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection, investigation and prevention services, web and mobile analytics, email and communication distribution and monitoring services, session or activity recording services, call recording, analytics and transcription services, event production and hosting services, remote access services, performance measurement, data optimization and marketing services, social and advertising networks, content, lead generating and data enrichment providers, email, voicemails, video conferencing solutions, support and customer relation management systems, third-party customer support providers, third-party AI and LLM providers, and our legal, compliance and financial advisors and auditors.+ Our Sites and Services (including some of our Services Providers) utilize “cookies”, anonymous identifiers, pixels, container tags and similar technologies to provide and monitor our Sites and Services, ensure their proper operation, analyze performance and marketing activities, and to personalize your experience. These technologies may be temporarily placed on your device and may collect or recall personal data, such as an IP address, as indicated by a Prospect, User or Technology Partner. To learn more about our practices concerning cookies and tracking, please see our Cookie Policy.+ Depending on your location and activity, you may manage your preferences through the “Cookie settings” feature. US residents may also opt out of cookies that may involve the “sale” or “sharing” of personal information by:+ * Selecting “Do not sell or share my personal data” in the cookie banner, where available, or adjusting the preferences accessible through the “Cookie settings” link in the website footer; or+ * Enabling the Global Privacy Control (GPC) signal in each participating browser you use.+ We do not respond to “Do Not Track” signals. However, most browsers allow you to manage, block or delete cookies. We recognize GPC signals as required by applicable law.+ Sale and Sharing under US Data Protection Laws: Under some US data protection laws, like the CCPA, our disclosure of certain internet activity and device information with third parties through cookies may be considered a “sale” or “sharing” of personal information for targeted advertising. We do so in pursuit of the business and commercial purposes described in Section 2 above.+ For the purposes of the CCPA, in the last 12 months we have “sold” or “shared” Internet or Other Electronic Network Activity Information, Geolocation Data, and Commercial Information with our analytics and advertising partners and service providers.+ If you have any questions or would like to exercise your rights under applicable US state laws, you can contact [email protected].− Last Updated: June 28, 2026− * Communications with our Customers, Users, Prospects and Technology Partners: Personal data contained in any forms and inquiries that you may submit to us, including support requests, interactions through social media channels and instant messaging apps, registrations to events that we host, organize or sponsor, and participation in our online and offline communities and activities); surveys, feedback and testimonials received; expressed, presumed or identified needs, preferences, attributes and insights relevant to our potential or existing engagement; and sensory information including phone call and video conference recordings (e.g., with our customer experience or product consultants), as well as written correspondences, screen recordings, screenshots, documentation and related information that may be automatically recorded, tracked, transcribed and analyzed, for purposes including analytics, quality control and improvements, training, and record-keeping purposes.− If you reside or are using the Services in a territory governed by privacy laws under which “consent” is the only or most appropriate legal basis for processing personal data as described in this Privacy Policy (either in general, based on the types of personal data you expect or elect to process or have processed by us or via the Services, or due to the nature of such processing) (“Consent”), your acceptance of our Terms and of this Privacy Policy will be deemed as your consent to the processing of your personal data for all purposes detailed in this Privacy Policy, unless applicable law requires a different form of consent. If you wish to revoke such consent, please contact us at [email protected].− Specifically, we use personal data for the following purposes (and in reliance on the legal bases for processing noted next to them, as appropriate):− * To gain a better understanding of how Users, Prospects and Technology Partners evaluate, use, and interact with our Services, to utilize such information to continuously improve our Services, the overall performance, user-experience and value generated therefrom. We collect such information automatically through their usage of the Services, including through User’s utilization of artificial intelligence capabilities in the Platform (Legitimate Interests);− * To contact our Customers, Users, Prospects and Technology Partners with general or personalized Services-related messages, as well as promotional messages that may be of specific interest to them (Performance of Contract; Legitimate Interests; Consent);− * To support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud, error or any illegal or prohibited activity (Performance of Contract; Legitimate Interests; Legal Obligation);− Service Providers: We engage selected third-party companies and individuals as “Service Providers”, to perform services on our behalf or complementary to our own. These include providers of Third Party Services (as defined in the Terms), such as: hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, fraud detection, investigation and prevention services, web and mobile analytics, email and communication distribution and monitoring services, session or activity recording services, call recording, analytics and transcription services, event production and hosting services, remote access services, performance measurement, data optimization and marketing services, social and advertising networks, content, lead generating and data enrichment providers, email, voicemails, video conferencing solutions, support and customer relation management systems, third-party customer support providers, and our legal, compliance and financial advisors and auditors.− Our Sites and Services (including some of our Services Providers) utilize “cookies”, anonymous identifiers, pixels, container tags and other technologies in order for us to provide and monitor our Services and Sites, to ensure that they perform properly, to analyze our performance and marketing activities, and to personalize your experience. Such cookies and similar files or tags may also be temporarily placed on your device. Certain cookies and other technologies serve to recall personal data, such as an IP address, as indicated by a Prospect, User or Technology Partner. To learn more about our practices concerning cookies and tracking, please see our Cookie Policy. You may also use the “Cookie settings” feature available in our Services depending on your location and activity on our Services, as applicable.− Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or to block or remove cookies altogether. - low 2026-09-06 · dpa +0 / −1 lines
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− DashboardsIntegrationsAutomationsGanttKanbanDocsFilesForms - medium 2026-09-06 · subprocessors +0 / −1 lines
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− DashboardsIntegrationsAutomationsGanttKanbanDocsFilesForms - low 2026-09-06 · privacy policy +1 / −2 lines
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+ If a privacy complaint or dispute relating to personal data received by us in reliance on the DPF cannot be resolved through our internal processes, you did not receive a timely acknowledgement of your EU-US DPF-Principles related complaint from us, or we did not address your EU-US DPF Principles related complaint to your satisfaction, we have also agreed to participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure. Subject to the terms of the VeraSafe Data Privacy Framework Dispute Resolution Procedure, VeraSafe will provide appropriate recourse free of charge to you. To file a complaint with VeraSafe and participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure, please submit the required information here: https://www.verasafe./.− DashboardsIntegrationsAutomationsGanttKanbanDocsFilesForms− If a privacy complaint or dispute relating to personal data received by us in reliance on the DPF cannot be resolved through our internal processes, you did not receive a timely acknowledgement of your EU-US DPF-Principles related complaint from us, or we did not address your EU-US DPF Principles related complaint to your satisfaction, we have also agreed to participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure. Subject to the terms of the VeraSafe Data Privacy Framework Dispute Resolution Procedure, VeraSafe will provide appropriate recourse free of charge to you. To file a complaint with VeraSafe and participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure, please submit the required information here: https://www.verasafe.com/privacy-services/dispute-resolution/submit-dispute/.
Fact changes
- medium 2026-10-02 · 1 field change(s), +0/−0 subprocessors, +0 model providers
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in monday.com's public documents on the date read. This is a record, not legal advice. Work for monday.com? Claim this profile · Something wrong? Request a correction.