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Trains on customer data
Training posture: unknown · the documents do not say
silence is not a no
Not stated in the documents we could read. An absence here is an unknown, not a no.
Opt-out mechanism
We offer certain data protection options to all individuals, including the ability to opt out of receiving marketing communications, to amend your Personal Data contained in your account, and to request we delete your account information.
“We offer certain data protection options to all individuals, including the ability to opt out of receiving marketing communications, to amend your Personal Data contained in your account, and to request we delete your account information.”
AI features
present
“In some instances, and with your consent, we may utilize a third-party AI powered transcription service.”
Model providers named
none named
Not stated in the documents we could read. An absence here is an unknown, not a no.
Retention
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Hosting regions
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Subprocessor notice
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Downstream
Who's behind New Relic, as listed in its own subprocessor documents. 5 subprocessors.
Model providers
- none listed
Hyperscalers
- Amazon Web ServicesUSA
- Google Cloudunstated
Other subprocessors
- AtlassianUSA
- CloudflareUSA
- SendGridUSA
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'. no training clause matched
Documents read
- privacy policy https://newrelic.com/termsandconditions/privacyHTTP 200 · 2026-10-13
- subprocessors https://newrelic.com/sub-processorsHTTP 200 · 2026-10-16
Document changes
- high 2026-10-16 · subprocessors +3 / −3 lines
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+ Sub-processor Service Provided Location Atlassian/Jira Management of customer support tickets AWS region in the USA AWS Infrastructure, Cloud service provider, including AI services for intelligence features Multiple worldwide CloudFlare Traffic routing, TLS Termination and security services Global - See+ Google Infrastructure; Cloud service provider; including AI services for intelligence features; Email and office applications For more information on GCP and its+ including locations, please see https://cloud.google.com/terms/subprocessors Fivetran Connector and extract, transform and load (ETL) services USA Salesforce Service Cloud and Agentforce Management of customer support tickets USA Anthropic Claude Support Multiple Worldwide Snowflake Data warehouse services USA Fastly Traffic routing & TLS Termination Global - See https://www.fastly.com/network-map/ Kentik Network Synthetic monitoring USA Microsoft Azure Infrastructure, Cloud service provider, including AI services for intelligence features Multiple Worldwide Sendgrid Email messaging services USA Pinecone.io Vector database that provides vector storage, search, matching, and document retrieval functionalities in connection with New Relic’s AI-assisted services USA EzProtect (Adaptus) Cybersecurity solution which will scan any content, including files, that a New Relic user may upload or send to New Relic in order to ensure that content is not malicious USA− Sub-processor Service Provided Location Atlassian/Jira Management of customer support tickets AWS region in the USA AWS Data storage and diagnostics Multiple worldwide CloudFlare Traffic routing, TLS Termination and security services Global - See− Google Cloud Platform Data storage and diagnostics For more information on GCP and its− including locations, please see https://cloud.google.com/terms/subprocessors Fivetran Connector and extract, transform and load (ETL) services USA Zendesk Management of customer support tickets AWS East Coast region - USA Salesforce Service Cloud Management of customer support tickets USA Snowflake Data warehouse services USA Fastly Traffic routing & TLS Termination Global - See https://www.fastly.com/network-map/ Kentik Network Synthetic monitoring USA Microsoft Azure Cloud computing, storage, and related services USA Sendgrid Email messaging services USA Pinecone.io Vector database that provides vector storage, search, matching, and document retrieval functionalities in connection with New Relic’s AI-assisted services USA EzProtect (Adaptus) Cybersecurity solution which will scan any content, including files, that a New Relic user may upload or send to New Relic in order to ensure that content is not malicious USA - medium 2026-10-13 · subprocessors +0 / −2 lines
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− Search toggle Main navigation menu, 5 items− Search toggle - low 2026-10-13 · privacy policy +0 / −2 lines
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− Search toggle Main navigation menu, 5 items− Search toggle - medium 2026-10-09 · subprocessors +1 / −1 lines
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+ Watch On Demand− On Demand Coming Soon - low 2026-10-09 · privacy policy +1 / −1 lines
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+ Watch On Demand− On Demand Coming Soon - medium 2026-10-08 · subprocessors +1 / −1 lines
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+ On Demand Coming Soon− Register for New Relic Now - low 2026-10-08 · privacy policy +1 / −1 lines
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+ On Demand Coming Soon− Register for New Relic Now - high 2026-09-15 · privacy policy +3 / −2 lines
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+ Last updated September 14, 2026+ In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, New Relic commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/DPF-Dispute-Resolution. For more information or to file a complaint. The services of JAMS are provided at no cost to you. Additionally, you may have the possibility to engage in binding arbitration through the Data Privacy Framework Arbitration Panel under certain circumstances. To find out more about the Data Privacy Framework’s binding arbitration scheme, see https://www.dataprivacyframework..+ For additional information about New Relic’s compliance with the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework, please see New Relic’s Notice of Certification Under the EU-U.S. Data Privacy Framework.− Last updated August 11, 2026− In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, New Relic commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/DPF-Dispute-Resolution. for more information or to file a complaint. The services of JAMS are provided at no cost to you. Additionally, you may have the possibility to engage in binding arbitration through the Data Privacy Framework Arbitration Panel under certain circumstances. To find out more about the Data Privacy Framework’s binding arbitration scheme, see https://www.dataprivacyframework..
Fact changes
No changes recorded yet. Changes appear here when a later reading differs from an earlier one.
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in New Relic's public documents on the date read. This is a record, not legal advice. Work for New Relic? Claim this profile · Something wrong? Request a correction.