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Trains on customer data
Training posture: unknown · the documents do not say
silence is not a no
“* Pipedrive ensures that all relevant teams receive comprehensive training on the secure and responsible use of AI/ML technologies.”
Opt-out mechanism
If you wish not to have your information used for the purpose of serving you targeted ads, you may opt out by using these services on the following websites: https://optout.networkadvertising.org/ or https://optout.aboutads.info/ (or if located in the European Union, by clicking here: http://www.you
“If you wish not to have your information used for the purpose of serving you targeted ads, you may opt out by using these services on the following websites: https://optout.networkadvertising.org/ or https://optout.aboutads.info/ (or if located in the European Union, by clicking here: http://www.youronlinechoices.eu/).”
AI features
present
“We use artificial intelligence and machine learning (together – the “AI”) to improve Pipedrive Operations, enhance security, and automate certain processes.”
Model providers named
Anthropic, AssemblyAI, OpenAI
“Anthropic, PBC USA DPA + SCCs Module 3 for Client Data”
Retention
If we learn that Personal Data has been collected on the Pipedrive Operations from persons under 18 years of age and without verifiable parental consent, then appropriate steps will be taken that are
“If we learn that Personal Data has been collected on the Pipedrive Operations from persons under 18 years of age and without verifiable parental consent, then appropriate steps will be taken that are designed to delete this information.”
Hosting regions
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Subprocessor notice
10 days
“Upon notification regarding Pipedrive’s intention to engage a new Sub-Processor, Client may object to such engagement on good faith grounds relating to data protection by notifying Pipedrive promptly in writing via email at [email protected] within ten (10) calendar days after receipt of Pipedrive's notice.”
Downstream
Who's behind Pipedrive, as listed in its own subprocessor documents. 10 subprocessors.
Model providers
- AnthropicUSA
- AssemblyAIUSA
- OpenAIIreland
Hyperscalers
- Amazon Web ServicesUSA
Other subprocessors
- AtlassianAustralia
- CloudflareUSA
- IntercomIreland
- LoomAustralia
- SendGridUSA
- TwilioUSA
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'. training-adjacent sentence found but not classifiable by rules
Documents read
- privacy policy https://www.pipedrive.com/en/privacyHTTP 200 · 2026-10-13
- subprocessors https://www.pipedrive.com/subprocessorsHTTP 200 · 2026-10-14
- dpa https://www.pipedrive.com/privacy/dpaHTTP 200 · 2026-10-13
Document changes
- medium 2026-10-14 · subprocessors +1 / −2 lines
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+ Audio and metadata from meetings where Client has added Recall.ai, including any personal data that is discussed in the meeting− Audio, video, and metadata from meetings where Client has used Pipedrive Nova meeting capture, including any personal data that is discussed in the meeting− Audio, video, and metadata from meetings where Client has added Recall.ai, including any personal data that is discussed in the meeting - low 2026-10-13 · dpa +0 / −2 lines
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− All categoriesMarketplace appsBlogKnowledge BaseAcademy− Log inTry it free - medium 2026-10-13 · subprocessors +0 / −5 lines
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− All categoriesMarketplace appsBlogKnowledge BaseAcademy− Log inTry it free− Hosting and Infrastructure− Feature specific− Customer Support - low 2026-10-13 · privacy policy +0 / −2 lines
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− All categoriesMarketplace appsBlogKnowledge BaseAcademy− Log inTry it free - low 2026-10-06 · dpa +1 / −1 lines
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+ Pipedrive Nova: Spend less time on meeting admin, more time selling. Learn more.− Meet Pipedrive Nova: Our new built-in meeting intelligence tool. Learn more. - medium 2026-10-06 · subprocessors +1 / −1 lines
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+ Pipedrive Nova: Spend less time on meeting admin, more time selling. Learn more.− Meet Pipedrive Nova: Our new built-in meeting intelligence tool. Learn more. - low 2026-10-06 · privacy policy +1 / −1 lines
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+ Pipedrive Nova: Spend less time on meeting admin, more time selling. Learn more.− Meet Pipedrive Nova: Our new built-in meeting intelligence tool. Learn more. - low 2026-09-17 · dpa +1 / −0 lines
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+ Meet Pipedrive Nova: Our new built-in meeting intelligence tool. Learn more. - medium 2026-09-17 · subprocessors +1 / −0 lines
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+ Meet Pipedrive Nova: Our new built-in meeting intelligence tool. Learn more. - low 2026-09-17 · privacy policy +1 / −0 lines
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+ Meet Pipedrive Nova: Our new built-in meeting intelligence tool. Learn more.
Fact changes
No changes recorded yet. Changes appear here when a later reading differs from an earlier one.
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in Pipedrive's public documents on the date read. This is a record, not legal advice. Work for Pipedrive? Claim this profile · Something wrong? Request a correction.