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Trains on customer data
Training posture: unknown · the documents do not say
silence is not a no
“It is in our interest to continuously improve our Platform for Users and enhance our models’ capabilities and safety.”
Opt-out mechanism
For more details about how we use these technologies, and your opt-out controls and other options, please visit our Cookie Policy.
“For more details about how we use these technologies, and your opt-out controls and other options, please visit our Cookie Policy.”
AI features
present
“This may also include voice, video, image and text inputs provided when interacting with Synthesia's own AI powered experiences.”
Model providers named
ElevenLabs, OpenAI, Anthropic, AssemblyAI
“Contact person’s name, position and contact details: Carles Reina, carles@elevenlabs.io”
Retention
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Hosting regions
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Subprocessor notice
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Downstream
Who's behind Synthesia, as listed in its own subprocessor documents. 11 subprocessors.
Model providers
- Anthropicunstated
- AssemblyAIunstated
- ElevenLabsunstated
- OpenAIUnited States
Hyperscalers
- Amazon Web Servicesunstated
- Google CloudIreland
Other subprocessors
- BoxUnited Kingdom
- Datadogunstated
- IntercomIreland
- MongoDBIreland
- MuxUnited States
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'. training-adjacent sentence found but not classifiable by rules
Documents read
- privacy policy https://www.synthesia.io/privacy-policyHTTP 200 · 2026-10-03
- subprocessors https://www.synthesia.io/legal/subprocessorsHTTP 200 · 2026-10-09
Document changes
- high 2026-10-09 · subprocessors +11 / −1 lines
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+ Last updated October 8, 2026+ 6. NAME: CLICKHOUSE, INC.+ Address: c/o Goodwin Proctor LLP (Attn: Privacy Practice Group), 601 Marshall St., Redwood City, CA 94063, USA+ Contact person’s name, position and contact details: privacy@clickhouse.com+ Description of processing (including a clear delimitation of responsibilities in case several subprocessors are authorised): powers analytics for Sessions+ 12. NAME: EXA LABS, INC.+ Address: 430 Shotwell Street, San Francisco, CA 94110,United States+ Contact person's name, position and contact details: privacy@exa.ai+ Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Web search and content retrieval based on queries submitted within the product.+ 9. NAME: BYTEPLUS PTE. LTD.+ Address: 1 Raffles Quay, #26-10, Singapore 048583 Contact person's name, position and contact details: privacy@byteplus.com− Last updated September 15, 2026 - high 2026-10-08 · subprocessors +1 / −1 lines
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+ Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Web hosting, data storage and compute for video processing services. Scripts, audio, and video data is stored and transmitted for the purpose of video creation. Processes text, audio, and video inputs via hosted generative AI models.− Description of processing (including a clear delimitation of responsibilities in case several sub-processors are authorised): Web hosting, data storage and compute for video processing services. Scripts, audio, and video data is stored and transmitted for the purpose of video creation. - high 2026-10-03 · subprocessors +1 / −1 lines
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+ Join 2M+ users today and start creating videos with AI avatars in 140+ languages.− Join 2M+ users today and start creating videos with AI avatars in 160+ languages. - high 2026-10-03 · privacy policy +1 / −1 lines
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+ Join 2M+ users today and start creating videos with AI avatars in 140+ languages.− Join 2M+ users today and start creating videos with AI avatars in 160+ languages. - high 2026-10-02 · subprocessors +1 / −1 lines
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+ Join 2M+ users today and start creating videos with AI avatars in 160+ languages.− Join over 1M+ users today and start making AI videos with 240+ avatars in 160+ languages. - high 2026-10-02 · privacy policy +5 / −5 lines
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+ Effective: October 1, 2026+ A separate agreement may govern the provision, access and use of the Services ("Agreement"), including the processing of (a) any content or information that an Authorized User submits to the Services, such as audio, video, text, and scripts used to prompt Avatars to speak and perform, and image and audio files uploaded to the Services; and (b) any videos created by Authorized Users using the Services (collectively, "Customer Data"). Customer Data excludes the Services, any content that Synthesia makes generally available to Customers through the Services (“Synthesia Content”) and Non-Synthesia Products. The Customer (e.g., your employer or another entity or person) that entered into the Agreement with Synthesia for the purchase of Services controls its instance of the Services and any associated Customer Data. If you have any questions about specific settings and privacy practices, please contact the Customer whose Service you use.+ 8. Other information you choose to provide. We also receive Other Information when submitted to our Platform or in other ways, such as responses or opinions you provide if you participate in a focus group, contest, activity or event, feedback you provide about our products or services, information you provide if you apply for a job with Synthesia, enrol in a certification program or other educational program hosted by Synthesia or a vendor, request support, interact with our social media accounts or otherwise communicate with Synthesia. This may also include voice, video, image and text inputs provided when interacting with Synthesia's own AI powered experiences.+ Synthesia is a controller of Other Information and uses it to operate our Platform and business. More specifically, Synthesia uses Other Information for the following purposes and under the following legal bases:+ Join 2M+ users today and start creating videos with AI avatars in 160+ languages.− Effective: January 30, 2025− A separate agreement may govern the provision, access and use of the Services ("Agreement"), including the processing of (a) any content or information that an Authorized User submits to the Services, such as text and scripts used to prompt Avatars to speak and perform, and image and audio files uploaded to the Services; and (b) any videos created by Authorized Users using the Services (collectively, "Customer Data"). Customer Data excludes the Services, any content that Synthesia makes generally available to Customers through the Services (“Synthesia Content”) and Non-Synthesia Products. The Customer (e.g., your employer or another entity or person) that entered into the Agreement with Synthesia for the purchase of Services controls its instance of the Services and any associated Customer Data. If you have any questions about specific settings and privacy practices, please contact the Customer whose Service you use.− 8. Other information you choose to provide. We also receive Other Information when submitted to our Platform or in other ways, such as responses or opinions you provide if you participate in a focus group, contest, activity or event, feedback you provide about our products or services, information you provide if you apply for a job with Synthesia, enrol in a certification program or other educational program hosted by Synthesia or a vendor, request support, interact with our social media accounts or otherwise communicate with Synthesia. This may also include voice and text inputs provided when interacting with the demo experiences.− Synthesia uses Other Information to operate our Platform and business. More specifically, Synthesia uses Other Information for the following purposes and under the following legal bases:− Join over 1M+ users today and start making AI videos with 240+ avatars in 160+ languages. - medium 2026-09-17 · subprocessors +1 / −1 lines
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+ Last updated September 15, 2026− Last updated April 7, 2026
Fact changes
- low 2026-10-02 · 1 field change(s), +0/−0 subprocessors, +0 model providers
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in Synthesia's public documents on the date read. This is a record, not legal advice. Work for Synthesia? Claim this profile · Something wrong? Request a correction.