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Trains on customer data
Training posture: unknown · the documents do not say
silence is not a no
“Safeguarding systems against unauthorized access and security threats; identifying account takeovers and signs of spam or bot attacks; training AI/ML models to recognize evolving security vulnerabilities and fraud signatures; and, utilizing signals to make real-time automated security decisions, such as approving account applications or suspending fraudulent accounts (of which you will be notified and given an opportunity to object).”
Opt-out mechanism
* Opt-Out: Opt-out of your data being disclosed to third parties (other than our service providers) or being used for a purpose that is materially different from the purpose for which it was collected or authorized.
“* Opt-Out: Opt-out of your data being disclosed to third parties (other than our service providers) or being used for a purpose that is materially different from the purpose for which it was collected or authorized.”
AI features
present
“Conversational Intelligence incorporates artificial intelligence and machine learning to transcribe and analyze voice calls into a structured format that allows our customers to drive their business processes.”
Model providers named
Amazon Bedrock, Anthropic, Deepgram, ElevenLabs, OpenAI
“Amazon Bedrock All AI Products Amazon Bedrock provide AI functionality including LLM models for specific Twilio Products and Services”
Retention
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Hosting regions
Ireland
“* If using Regional Twilio for supported products, Customer Content is stored and processed in the region selected (Ireland or Australia).”
Subprocessor notice
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Downstream
Who's behind Twilio, as listed in its own subprocessor documents. 16 subprocessors.
Model providers
- Amazon Bedrockunstated
- Anthropicunstated
- Deepgramunstated
- ElevenLabsunstated
- OpenAIunstated
Hyperscalers
- Amazon Web Servicesunstated
- Microsoft Azureunstated
Other subprocessors
- Datadogunstated
- Elasticunstated
- Fivetranunstated
- Metaunstated
- Postmarkunstated
- Segmentunstated
- SendGridunstated
- Slackunstated
- Snowflakeunstated
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'. training-adjacent sentence found but not classifiable by rules
Documents read
- privacy policy https://www.twilio.com/en-us/legal/privacyHTTP 200 · 2026-10-14
- subprocessors https://www.twilio.com/en-us/legal/sub-processorsHTTP 200 · 2026-10-13
Document changes
- low 2026-10-14 · privacy policy +2 / −2 lines
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+ If you have questions about this Notice or our privacy practices, please contact our Data Protection Officer (“DPO”) using our Privacy Online Form.+ We aim to resolve any questions or concerns in accordance with our Complaints Handling Procedure. If you have a question or wish to lodge a complaint (whether related to our privacy practices or otherwise), please contact the Twilio Privacy Team using our Privacy Online Form or by mail at the physical addresses referenced under “How to Contact Us.”− If you have questions about this Notice or our privacy practices, please contact our Data Protection Officer (“DPO”) at privacy@twilio.com.− We aim to resolve any questions or concerns in accordance with our Complaints Handling Procedure. If you have a question or wish to lodge a complaint (whether related to our privacy practices or otherwise), please contact the Twilio Privacy Team at privacy@twilio.com or by mail at the physical addresses referenced under “How to Contact Us.” - medium 2026-10-13 · subprocessors +0 / −62 lines
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− An icon of a down chevron− * English An icon of a checkmark− * Portuguese− Support An icon of a down chevron− Login An icon of a down chevron− * Twilio Console Conversations, Communications and Authentication− * ----------------------------------------− * Or log in to access:− * Twilio Segment Customer Data Platform− * Twilio SendGrid Email and Marketing Campaigns− An icon of a search magnifying glass− Data is collected based on search terms. Privacy Policy− CUSTOMER AND PARTNER AGREEMENTS AN ICON OF A DOWN CHEVRON− Terms of Service− Acceptable Use Policy - medium 2026-10-13 · privacy policy +0 / −71 lines
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− An icon of a down chevron− * English An icon of a checkmark− Support An icon of a down chevron− Login An icon of a down chevron− * Twilio Console Conversations, Communications and Authentication− * ----------------------------------------− * Or log in to access:− * Twilio Segment Customer Data Platform− * Twilio SendGrid Email and Marketing Campaigns− An icon of a search magnifying glass− Data is collected based on search terms. Privacy Policy− CUSTOMER AND PARTNER AGREEMENTS AN ICON OF A DOWN CHEVRON− Terms of Service− Acceptable Use Policy− Service and Country Specific Requirements - low 2026-10-08 · privacy policy +1 / −0 lines
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+ Contact Twilio Privacy
Fact changes
- low 2026-10-13 · 0 field change(s), +0/−1 subprocessors, +0 model providers
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in Twilio's public documents on the date read. This is a record, not legal advice. Work for Twilio? Claim this profile · Something wrong? Request a correction.