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Trains on customer data
Training posture: does not train
for the product and account type the quoted document covers
“Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models.”
Opt-out mechanism
none described
Not stated in the documents we could read. An absence here is an unknown, not a no.
AI features
present
“Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models.”
Model providers named
Anthropic, OpenAI, Perplexity, ElevenLabs
“Australia, Brazil, Canada, Europe, India, Japan, Singapore, Taiwan, United States SCCs Risk and Compliance whitepaper and AWS Security Center Anthropic Intelligent Features Service Provider Anthropic may process the following data if AI features are enabled:”
Retention
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Hosting regions
United States
“Therefore, by using Zoom products and services or providing personal data for any of the purposes stated above, you acknowledge that your personal data may be transferred to or stored in the United States where we are established, as well as in other countries outside of the EEA, Switzerland, and the UK.”
Subprocessor notice
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Downstream
Who's behind Zoom, as listed in its own subprocessor documents. 16 subprocessors.
Model providers
- AnthropicUnited States
- ElevenLabsunstated
- OpenAIUnited States
- PerplexityUnited States
Hyperscalers
- Amazon Web Servicesunstated
- Google CloudUnited States
- Microsoft AzureSwitzerland
- Oracle CloudUnited States
Other subprocessors
- CloudflareUnited States
- MongoDBUnited States
- OneTrustUnited States
- QualtricsUnited States
- ServiceNowUnited States
- StripeUnited States
- TwilioUnited States
- Zendeskunstated
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'.
Documents read
- privacy policy https://www.zoom.com/en/trust/privacy/privacy-statement/HTTP 200 · 2026-10-13
- subprocessors https://explore.zoom.us/en/subprocessors/HTTP 200 · 2026-10-13
Document changes
- medium 2026-10-13 · subprocessors +1 / −60 lines
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+ Skip to main content− Skip to main content Skip to help chat− Sign In Contact Sales− Get in touch− +1.888.799.9666 / +1.888.303.1012− Sign Up Free Contact Sales Contact Sales What's New− Download on the App Store− Get it on Google Play− Deutsch English Español Français Indonesia Italiano 日本語 한국어 Nederlands Polski Português Русский Svenska Türkçe Tiếng Việt 中文（简体，中国） 中文（繁體，台灣）− Join a meeting Host a meeting Schedule a meeting Download app− Zoom Workplace− MeetingsChatPhoneMail & Marketplace− Business Services− Revenue AcceleratorWebinars & EventsBonsaiBrightHire− Contact CenterAI Expert AssistWorkforce ManagementQuality ManagementCX Insights− ZoomMateMy NotesVirtual AgentAI ServicesAI On-PremAI Productivity SuiteCanvasSlidesSheetsPaper - medium 2026-10-13 · privacy policy +1 / −60 lines
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+ Skip to main content− Skip to main content Skip to help chat− Sign In Contact Sales− Get in touch− +1.888.799.9666 / +1.888.303.1012− Sign Up Free Contact Sales Contact Sales What's New− Download on the App Store− Get it on Google Play− Deutsch English Español Français Indonesia Italiano 日本語 한국어 Nederlands Polski Português Русский Svenska Türkçe Tiếng Việt 中文（简体，中国） 中文（繁體，台灣）− Join a meeting Host a meeting Schedule a meeting Download app− Zoom Workplace− MeetingsChatPhoneMail & Marketplace− Business Services− Revenue AcceleratorWebinars & EventsBonsaiBrightHire− Contact CenterAI Expert AssistWorkforce ManagementQuality ManagementCX Insights− ZoomMateMy NotesVirtual AgentAI ServicesAI On-PremAI Productivity SuiteCanvasSlidesSheetsPaper - high 2026-10-08 · subprocessors +9 / −4 lines
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+ Effective: 2 October 2026+ United States, European Union, Uruguay, Chile, Taiwan, Japan and Singapore SCCs Privacy Resource Center MaestroQA d/b/a Rippit Support Quality Assurance Support related Communications Content such as cloud recordings or in-meeting chat transcripts may be shared with Rippit but only if Customer chooses to provide it directly to a Zoom support agent through a support interaction, i.e., as an attachment to a support ticket. Ireland, United States SCCs Privacy Policy Microsoft Cloud Service Provider.+ Switzerland SCCs Microsoft Privacy Statement Microsoft Microsoft’s Azure Speech (Speech-to-Text, Text-to-Speech, Speech Translation, Voice Cloning), Intelligent Features Service Provider.+ * Speech-to-Text converts audio to text from a range of sources, including microphones and audio files.+ * Text-to-Speech converts text to audio files.+ * Speech Translation converts an audio stream to translated speech (speech-to-speech), and can use personal voice (voice cloning)+ Australia, Brazil, Canada, Europe, India, Japan, Singapore, Taiwan, United States SCCs Microsoft Privacy Statement MongoDB Developer Database Platform+ Date of change Change Notes 2 October 2026 Updated Microsoft with new processing activity.+ Updated MaestroQA with new d/b/a. 29 April 2026 Updated Oracle with new processing activity and location.− Effective: 29 April 2026− United States, European Union, Uruguay, Chile, Taiwan, Japan and Singapore SCCs Privacy Resource Center MaestroQA Support Quality Assurance Support related Communications Content such as cloud recordings or in-meeting chat transcripts may be shared with MaestroQA but only if Customer chooses to provide it directly to a Zoom support agent through a support interaction, i.e., as an attachment to a support ticket. Ireland, United States SCCs Privacy Policy Microsoft Cloud Service Provider.− Switzerland SCCs Microsoft Privacy Statement Microsoft Microsoft’s Azure AI Speech, Speech-to-Text service. Speech-to-Text feature converts audio to text from a range of sources, including microphones and audio files. Australia, Brazil, Canada, Europe, India, Japan, Singapore, Taiwan, United States SCCs Microsoft Privacy Statement MongoDB Developer Database Platform− Date of change Change Notes 29 April 2026 Updated Oracle with new processing activity and location. - medium 2026-10-01 · subprocessors +1 / −1 lines
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+ MeetingsChatPhoneMail & Marketplace− MeetingsChatPhoneMail & CalendarSchedulerWhiteboardClipsZoom Marketplace - low 2026-10-01 · privacy policy +1 / −1 lines
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+ MeetingsChatPhoneMail & Marketplace− MeetingsChatPhoneMail & CalendarSchedulerWhiteboardClipsZoom Marketplace - medium 2026-09-30 · subprocessors +1 / −1 lines
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+ Deutsch English Español Français Indonesia Italiano 日本語 한국어 Nederlands Polski Português Русский Svenska Türkçe Tiếng Việt 中文（简体，中国） 中文（繁體，台灣）− English Deutsch Français Español Svenska Nederlands Tiếng Việt Türkçe Русский Português Polski 한국어 日本語 Italiano Indonesia 中文（繁體，台灣） 中文（简体，中国） - low 2026-09-30 · privacy policy +1 / −1 lines
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+ Deutsch English Español Français Indonesia Italiano 日本語 한국어 Nederlands Polski Português Русский Svenska Türkçe Tiếng Việt 中文（简体，中国） 中文（繁體，台灣）− English Deutsch Français Español Svenska Nederlands Tiếng Việt Türkçe Русский Português Polski 한국어 日本語 Italiano Indonesia 中文（繁體，台灣） 中文（简体，中国） - medium 2026-09-24 · subprocessors +4 / −1 lines
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+ Join a meeting Host a meeting Schedule a meeting Download app+ Discover Product+ With Video Off With Video On+ Join Schedule− Join a meeting Host a meeting Download app - low 2026-09-24 · privacy policy +4 / −1 lines
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+ Join a meeting Host a meeting Schedule a meeting Download app+ Discover Product+ With Video Off With Video On+ Join Schedule− Join a meeting Host a meeting Download app - medium 2026-09-18 · privacy policy +4 / −9 lines
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+ Last updated: September 17, 2026+ * Opt out of the “sale” of personal data or “sharing” of personal data for targeted advertising purposes. We do not sell your personal data governed by this Privacy Statement in the conventional sense. Sales of business contact related data may occur through our Zoom Common Room offering. Please see Zoom Common Room Privacy Statement for more information. However, like many companies, we may use advertising and analytics services that are intended to analyze your interactions with our website or app, based on information obtained from cookies and similar technologies, including for delivering advertising to you (such as interest-based, targeted, or cross-context behavioral advertising). You can get more information and opt out of the use of cookies and similar technologies on our website and app by clicking the Cookies Settings or Your Privacy Choices, also on our homepage, and setting your preferences. You will need to set your preferences from each device and each web browser from which you wish to opt out. This feature uses a cookie to remember your preference, so if you clear all cookies from your browser, you will need to re-select your preferred settings. Residents of California, Colorado, Connecticut, Montana, Nebraska, New Hampshire, and Texas may also set the Global Privacy Control (GPC) to opt out of the “sale” or “sharing” of your personal information for targeted advertising for each participating browser system that you use. Zoom does not have actual knowledge that it “sells” or “shares” the personal information of consumers under 16 years of age.+ Privacy Statement Update Notes (September 17, 2026):+ * Clarify that this Privacy Statement does not cover sales of business contact data, which may occur through our Zoom Common Room offering (see the Zoom Common Room Privacy Statement for details).− Last updated: July 27, 2026− * Opt out of the “sale” of personal data or “sharing” of personal data for targeted advertising purposes. We do not sell your personal data in the conventional sense. However, like many companies, we may use advertising and analytics services that are intended to analyze your interactions with our website or app, based on information obtained from cookies and similar technologies, including for delivering advertising to you (such as interest-based, targeted, or cross-context behavioral advertising). You can get more information and opt out of the use of cookies and similar technologies on our website and app by clicking the Cookies Settings or Your Privacy Choices, also on our homepage, and setting your preferences. You will need to set your preferences from each device and each web browser from which you wish to opt out. This feature uses a cookie to remember your preference, so if you clear all cookies from your browser, you will need to re-select your preferred settings. Residents of California, Colorado, Connecticut, Montana, Nebraska, New Hampshire, and Texas may also set the Global Privacy Control (GPC) to opt out of the “sale” or “sharing” of your personal information for targeted advertising for each participating browser system that you use. Zoom does not have actual knowledge that it “sells” or “shares” the personal information of consumers under 16 years of age.− Privacy Statement Update Notes (July 27, 2026):− - Add statement for 10DLC Compliance that Zoom will not share opt-in or consent data related to messaging campaigns− - Update EU/UK Representatives− - Update data transfer mechanisms to include frameworks beyond the EU Standard Contractual Clauses (SCCs)− - Provide an option for data subjects to contact Zoom for information on how to reach their local data protection authorities− - Clarify that users may submit DSAR via phone− - Clarify that users may set privacy preferences for cookies as well as similar technologies
Fact changes
- low 2026-09-05 · 0 field change(s), +0/−1 subprocessors, +0 model providers
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in Zoom's public documents on the date read. This is a record, not legal advice. Work for Zoom? Claim this profile · Something wrong? Request a correction.